Privacy Policy
Last updated: June 2026
Introduction
At Fortunate Impex Limited, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with us, whether through our website, by phone, by email, or in person at our office. By using our services or our website, you agree to the practices described in this policy.
Information We Collect
We may collect personal information that you provide directly to us, including your name, company name, phone number, email address, and shipping or billing address. We may also collect shipment-related details such as bill of lading numbers, invoices, customs documentation, and cargo descriptions. When you visit our website, we may collect basic technical information such as your browser type, device information, and the pages you view, which helps us understand how our website is being used.
How We Use Your Information
We use the information we collect to:
- Provide our clearing, forwarding, shipping, and logistics services
- Communicate with you about your shipments and inquiries
- Prepare and process customs and trade documentation
- Improve our services and website experience
We do not use your personal information for purposes unrelated to these without informing you first.
Sharing Your Information
In the course of providing logistics services, we may share relevant shipment and documentation details with third parties such as shipping lines, airlines, terminal operators, customs authorities, regulatory bodies, and haulage partners. This is done strictly to the extent necessary to clear, ship, or deliver your cargo. We do not sell your personal information to third parties, and we only share information when it is required to carry out our services or when the law demands it.
Cookies and Website Use
Our website may use cookies or similar technologies to improve your browsing experience and help us understand how visitors use our site. You can adjust your browser settings to refuse cookies at any time, though doing so may affect certain features of our website.
Data Security
We take reasonable steps to protect the personal and shipment information we hold from unauthorized access, loss, or misuse. While no system can guarantee complete security, we are committed to handling your information responsibly and reviewing our practices as our business grows.
Data Retention
We retain personal and shipment information for as long as necessary to provide our services, meet regulatory and documentation requirements, and resolve any disputes that may arise. Once information is no longer needed for these purposes, we take steps to dispose of it securely.
Your Rights
You have the right to ask us what personal information we hold about you, to request corrections to any inaccurate information, and to ask us to delete information we no longer need to retain for legal or operational reasons. To exercise any of these rights, please contact us using the details on our Contact Us page.
Children's Privacy
Our services are intended for businesses and adult individuals. We do not knowingly collect personal information from children.
Third Party Links
Our website may contain links to third party websites such as shipping lines or regulatory bodies. We are not responsible for the privacy practices of those external sites and we encourage you to review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised date at the top, and we encourage you to check back periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please get in touch with us.
Fortunate Impex Limited
2 Badagry Road, off Marine Road, Apapa G.R.A, Lagos State
Email: info@fortunateimpexltd.com.ng
Phone: 01-7363796, 01-4718758, 08034454287